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Bruno22294960jibd
Participating Frequently
May 15, 2023
Question

Inconsistencies between CC and Windows regarding installed Apps

  • May 15, 2023
  • 1 reply
  • 653 views

Hi. I need to reduce some space in my HD. Windows "add remove programs" shows InDesign 2022 & 2023, for example. But I can not remove 2022. It just launches CC and displays the uninstalling process, but I can still see it in Windows. Also, CC shows Illustrator as "not installed," and I can see it in Windows again. 

 

Do you know why this inconsistency and why I can not remove apps? 

 

Thank you

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 15, 2023

can you open illustrator from its installation directory?

 

<moved from cc desktop>

    B
    Bruno22294960jibdAuthor
    Participating Frequently
    May 16, 2023

    Yes, Illustrator 2022 exists with the exe file even after the "remove application" from Windows. It does not appear as installed in the CC app, though. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 16, 2023

    then either leave it alone (because there's no significant problem) or use the cc desktop app to install ai over the current installation.

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