Participant

Answered

Incorrect Billing Info

Hi

Trying to purchase a plan and keep receiving the incorrect billing reply. I have checked all details and they are correct.

Thanks

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John T SmithCorrect answer

Community Expert

please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

Participant

I had the same problem. Just figured out my credit limit was lower than the Creative Cloud price lol

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Correct answer

Community Expert

please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

Translate

Participant

Havr already tried to speak to online chat but waiting over an hour for someone to not text back is frustrating, therefore cannot speak to anyone

I am not in a position to call and looking on the net this is a common problem that people are suffering quite oftem

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Community Expert

Either you call Adobe or you chat with Adobe. There are no other options.

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ABAMBO | Hard- and Software Engineer | Photographer

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