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A
Anonymous
June 9, 2015
Question

incorrect email address

  • June 9, 2015
  • 2 replies
  • 647 views

when i download the desktop app its sending the verification email to the incorrect email address, however my account details all show the correct email address and i have verified the account. its just occurring when trying to download the free trial.

Any help would be grateful.

This topic has been closed for replies.

2 replies

Sheena Kaul
Sheena Kaul
Legend
June 9, 2015

Hi Gerard,

Please refer to the threads below where this issue has been resolved:

Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

CC has a wrong e-mail, can't change it

Re: Creative Cloud asking to verify the wrong email

Regards,

Sheena

Govardhan.V
Govardhan.V
Participating Frequently
June 9, 2015

Are you using Windows computer or Mac ?

A
Anonymous
June 9, 2015

thank you for your quick response.

i have ben able to go around this issues as it was received by our server even with the incorrect address.  i am using a mac

Govardhan.V
Govardhan.V
Participating Frequently
June 9, 2015

Quit Adobe Creative Cloud application .

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

It will open User Library folder .

3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete Opm.db file.

Once you had trashed Opm.db file , launch Adobe Creative Cloud application and check.

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