indesign 2024

Forum|Forum|2 years ago
December 19, 2023
7 replies
872 views

Hi all! I bought a subscription that includes indesign 2024, but for some reason when downloading it starts only once, then it just doesn’t come in. Can you tell me what the problem might be?

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Shivangi_Gupta

Community Manager

Hi @Виталий34338958qhxq,

We're here to help. Did you try the suggestions given by the experts above?

Let us know if it helped you or if you're still facing the same problem.

We're here to help.

Regards,

Shivangi

kglad

Community Expert

did you use the cc desktop app to install indesign?

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Виталий34338958qhxqAuthor

Participating Frequently

No, cretive cloud

kglad

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Manan Joshi

Community Expert

On reading your post again I think you are saying something else that what we are understanding. What does "is starts only once" mean. Is InDesign installed fine and it launches just once for you? Please describe the problem in a bit more detail.

-Manan

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Manan Joshi

Community Expert

If your computer meets the system requirements as pointed out by @Barb Binder and you still have issues then start by following the article linked below

https://helpx.adobe.com/uk/creative-cloud/kb/download-update-errors.html

I will also move this discussion to the better suited Downloads and Install forum for more help

-Manan