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JAS9999
JAS9999
Participant
May 17, 2014
Answered

InDesign CC fails during update - issue has lasted approx 6 weeks - have deleted app, no change. Need fix.

  • May 17, 2014
  • 2 replies
  • 418 views

InDesign CC fails during update - issue has lasted approx 6 weeks - have deleted app, no change.

The update process for InDesign is broken.

Need this fixed.

    This topic has been closed for replies.
    Correct answer Abhishek.Seth

    Can't even uninstall the application.

    The alias to the uninstaller is broken.

    Way to go, Adobe!! Woo-hoo!

    5-star programmers!!


    Can you please try and uninstall it from the uninstaller at /Utilities/Adobe Installers/Uninstall Adobe InDesign CC.

    And then sign in again into Adobe Creative Cloud and download InDesign again.

    If you are still having a problem , please let me know.

    Regards,

    Abhishek

    2 replies

    R
    RickyLA
    Participant
    July 22, 2014

    This is what worked for me, in a non-technical, don't mess with any files manner:

    There was a problem updating InDesign CC For more information see the specific error below. Update Failed Download erro…

    Hope is may help some people.

    Also, it is clearly a FACT (as noted by previous poster(s) ) that almost ALL Adobe Updater  nagging issues are the direct result of poor design, programming, coding by Adobe staff.

    Will be advocating, in the pubic boards, for possible direct action to get the service/product(s) for which we have all contracted.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 17, 2014

    attach a screenshot of the error message, http://forums.adobe.com/message/4209263#4209263

    JAS9999
    JAS9999Author
    Participant
    May 17, 2014

    It's the same issue that - apparently - has existed for YEARS.

    The installer can't find a file it thinks should be named a certain way and stops trying. Even though Adobe is the part responsible for naming files.

    The programmers haven't included any sort of troubleshooting scenarios in their updater. And they haven't kept up with all the ways they name files in various versions.

    It's this error from the log file:

    ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/MediaIO/codecs/MCMPEG4VideoCodec.framework/MCMPEG4VideoCodec"(Seq 11)

    I've done all the troubleshooting of this Adobe programming issue I'm going to do.

    Adobe knows about this issue and needs to update the software manager.

    I'm extremely unhappy that I'm paying $600 a year for Adobe to write crap software and expect ME to troubleshoot their junk.

    I don't NEED Adobe software. I'm on the verge of canceling my subscription.

    This is completely unacceptable.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 18, 2014

      uninstall, clean and then reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

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