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Gdub11053499
Participant
April 19, 2018
Answered

InDesign CS6 gives error message that it appears to be "counterfeit'

  • April 19, 2018
  • 1 reply
  • 274 views

Hi Atul –

It’s not actually via the Creative Cloud – it’s a CS6 Creative Suite Standard package downloaded in 2012 that I’m trying to install in a new Windows 10 (64 bit) machine.

Photoshop, Illustrator (64 bit versions) and Acrobat X Pro installed fine, but InDesign would not – error message said it appeared to be ‘counterfeit’ :

Any help much appreciated!

Gareth.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Branching to a new discussion.

Gareth, I am sorry you are facing errors installing InDesign CS6, as part of Creative Suite 6 Design Standard, on Windows 10.  Are you using the retail installation files at Download Adobe Creative Suite 6 applications  to download and install CS6?

Can you please post a screenshot of the current error, Gareth.  I am not familiar with the exact messaging that you offered in your post.  Information on how to post a screenshot can be found at FAQ: How do I capture and post a screen shot or video? .

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
April 19, 2018

Branching to a new discussion.

Gareth, I am sorry you are facing errors installing InDesign CS6, as part of Creative Suite 6 Design Standard, on Windows 10.  Are you using the retail installation files at Download Adobe Creative Suite 6 applications  to download and install CS6?

Can you please post a screenshot of the current error, Gareth.  I am not familiar with the exact messaging that you offered in your post.  Information on how to post a screenshot can be found at FAQ: How do I capture and post a screen shot or video? .

G
Gdub11053499Author
Participant
April 23, 2018

Yes I believe so – I was sent a link by one of your help desk colleagues and downloaded from there.  All worked except InDesign – I then tried installing it separately and got this error message :

Gareth Williams  AEIGCA

<Removed by Moderator>

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 23, 2018

Gareth, please be aware that you are posting to a public discussion forum.  This forum is accessible to anyone with Internet access.  If you do wish to respond via e-mail then please turn off your e-mail signature.  I have edited your previous post to remove your personal information.

I am sorry, Gareth, but the error image is not visible.  For information on how to post an image, to your public forum discussion, see FAQ: How do I capture and post a screen shot or video? .

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