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Freede96
Participating Frequently
September 11, 2012
Question

InDesign CS6 thinks I am in Trial mode

  • September 11, 2012
  • 2 replies
  • 2457 views

I  purchased a download version of InDesign CS6 on my laptop. I registered it online.

I then downloaded a version to my main Mac desktop. Now if I have to restart the software (eg: after a power outage)  Adobe Application Manager  asks me to 'Sign In Now' to register the software - if I select this I just get an ever spinning circle icon - and nothing happens. It says I am in Trial mode and have x number of days to use it before I have to register. When that time is up, I have to re-install the software.

I am extremely frustrated by the response at tech support.

Can anyone suggest something?

thanks

    This topic has been closed for replies.

    2 replies

    _
    _techkid123_
    Participating Frequently
    September 12, 2012

    Hi

    I would really recommend with the http://www.adobe.com/support/chat/ivrchat.html   as this might involve with various personal information to be shared.

    Thanks

    _
    _techkid123_
    Participating Frequently
    September 11, 2012

    Hi,

    1. Download the Adobe Application Manager patch.
    2. Run the executable or DMG file and install Adobe Application Manager 6.2.
    3. Launch a CS6 Suite product.
    4. Choose Help > Deactivate.
    5. Follow the onscreen instructions to Deactivate the product.
    6. Close the product.
    7. Launch a CS6 Suite product.
    8. Click Accept in the EULA dialog to continue.
    9. Sign in with your Adobe ID.
    10. Once the product finishes launching, close the product.
    11. Relaunch the product.
    12. Click License This Software.
    13. Sign in with your Creative Cloud Adobe ID.
    14. Launch the desired product.

    Hope It Helps

    Thanks

    F
    Freede96Author
    Participating Frequently
    September 11, 2012

    thanks techkid123 - I tried it, but it didnt work.

    I downloaded the update to Application Manager and installed it. Then opened InDesign CS6 (I dont have the full CS6 Suite, just InDesign - the rest of my Adobe software is CS5)

    I then went to Help - and the deactivation menu was not selectable. Probably because it thinks I havent activated it yet...

    But as I said in the first post, I have registered and activated the product already online.

    Any other suggestions?

    I am waiting for a tech support 'escalation specialist' to call me back.

    M
    Manish-Sharma
    Inspiring
    September 12, 2012

    Can you follow the steps in the below link :-

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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