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emmag55010153
Participant
November 25, 2022
Answered

Indesign not compatible with my system

  • November 25, 2022
  • 2 replies
  • 2870 views

Hello,

I suscribed to the Creative Cloud All Apps 100GB plan. 

My OS version is 10.14.16, but I can't update it because there's not enough space on my drive.

The problem is that most creative cloud apps including Indesign and Illustrator are "not compatible" with my system and I can't find older versions to download.

How can I do ?

 

Thank you !

This topic has been closed for replies.
Correct answer emmag55010153

Hi Thank you for your answer!

I can't find direct links on prodesigntools though, only that page https://prodesigntools.com/creative-cloud-2021-direct-download-links.html explaining how to contact Adobe via the live chat, but it's a bot that won't answer me correctly.

 

About storage, unfortunately I have a macbook air with 120go internal storage and can't possibly free up more space, almost everything is stored on clouds and only apps use that space.

 

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 25, 2022

uninstall everything cc then update your os.

 


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


restart your computer (don't skip this)

 

update your os


reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
November 25, 2022

@kglad sorry but how is that going to help with a full system drive as stated by the OP

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 25, 2022

@Ged_Traynor 

 

it clears space on the system drive allowing an update to the os etc

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
November 25, 2022

Hi

You can find download links to older versions here https://prodesigntools.com/

You mention not enough space on your drive, you really need to free up space your system drive as this could cause you issues installing and running Adobe apps

E
emmag55010153AuthorCorrect answer
Participant
November 25, 2022

Hi Thank you for your answer!

I can't find direct links on prodesigntools though, only that page https://prodesigntools.com/creative-cloud-2021-direct-download-links.html explaining how to contact Adobe via the live chat, but it's a bot that won't answer me correctly.

 

About storage, unfortunately I have a macbook air with 120go internal storage and can't possibly free up more space, almost everything is stored on clouds and only apps use that space.

 

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
November 25, 2022

You must have a lot of apps that takes up so much space, I not a MAC user but 120GB although not ideal shouldn't be full with applications alone.

Maybe you need to take a look here

https://support.apple.com/en-ie/HT206996

Internal storage is cheap, you should be able to install a larger capacity drive into your system and then update the MAC OS

https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

https://prodesigntools.com/adobe-cc-2018-direct-download-links.html

 

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