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tedw89780102
tedw89780102
Participant
June 21, 2020
Answered

Infection notice from Bitdefender

  • June 21, 2020
  • 1 reply
  • 498 views
When I try to install Creative cloud, I get this message from my Bitdefender  - -The file C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Desktop App.exe is infected with Gen:Variant.Graftor.730947. The threat has been successfully blocked, your device is safe.
 
I have previously had creative cloud on my computer before, and I have had a monthly subscription for over ten years for Photshop, Lightoom etc.  Now I cannot update my subscribed programs.  What do I do?
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Correct answer Just Shoot Me

Turn off bitdefender, redownload a fresh copy of the CC desktop app from the ADOBE website, Adobe.com, and install from that freash download.

1 reply

Just Shoot Me
Just Shoot MeCorrect answer
Legend
June 21, 2020

Turn off bitdefender, redownload a fresh copy of the CC desktop app from the ADOBE website, Adobe.com, and install from that freash download.

tedw89780102
tedw89780102Author
Participant
June 22, 2020

Thanks, your advice worked.

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