Skip to main content
G
gnurotic
Inspiring
June 12, 2025
Answered

Infinite Loop attempting to update Creative Cloud

  • June 12, 2025
  • 1 reply
  • 741 views

I'm on an Apple Silicon Macbook Pro running Sequoia 15.5.

In my system menubar (top of screen) the icon for Creative Cloud shows a blue dot, which has always indicated an update is available. I open CC and a blue notice pops up at the bottom of its window indicating "a new version of Creative Cloud is available -- update".  I click on update and wait about 60 seconds until the Creative Cloud Core Services popup appears asking me for my password. I enter my password and then the blue notice to update again appears in the CC window. I again click update and the whole process just repeats, and repeats, and repeats, and repeats, never updating the app.

 

What is going on and how to fix?

    Correct answer Anshul_Nautiyal

    Hi @gnurotic,

     

    Thank you for sharing the screenshot. Based on the details, both Adobe App Info and Adobe User Info are present in your Keychain, which indicates that the application setup appears to be intact.

    To resolve the update loop issue, please follow these steps:

    1. Grant full disk access by navigating to System Settings > Privacy & Security > Full Disk Access. Click the plus button to add Creative Cloud from the Applications > Adobe Creative Cloud folder. Ensure the toggle is enabled and enter your Mac password if prompted.

    2. Enable Adobe services in login items. Go to System Settings > General > Login Items. Under the open at login section, add Creative Cloud and any other Adobe apps you use. In the allow in background section, confirm that Adobe services are enabled.

    3. Reset the hosts file by following the instructions provided in this document: https://adobe.ly/45lWbxr

    4. If the issue continues, we recommend using the Creative Cloud Cleaner Tool for a clean reinstall. Follow the guidance outlined here: https://adobe.ly/3HERW6r

    Let us know if you need further assistance after trying these steps..

    Regards,
    ^AN

    1 reply

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    June 12, 2025

    Hi @gnurotic,

    Could you try the steps listed in this article? https://adobe.ly/44cv07b

    Let us know if it helps.


    ^Shivangi

      G
      gnuroticAuthor
      Inspiring
      June 12, 2025

      I don't see any "Login tab" and I have multiple instances of Adobe App Info -- see screenshot below.  What do I do now???


      ......Karma bides its time......
      A
      Community Manager
      Anshul_NautiyalCommunity ManagerCorrect answer
      Community Manager
      June 12, 2025

      Hi @gnurotic,

       

      Thank you for sharing the screenshot. Based on the details, both Adobe App Info and Adobe User Info are present in your Keychain, which indicates that the application setup appears to be intact.

      To resolve the update loop issue, please follow these steps:

      1. Grant full disk access by navigating to System Settings > Privacy & Security > Full Disk Access. Click the plus button to add Creative Cloud from the Applications > Adobe Creative Cloud folder. Ensure the toggle is enabled and enter your Mac password if prompted.

      2. Enable Adobe services in login items. Go to System Settings > General > Login Items. Under the open at login section, add Creative Cloud and any other Adobe apps you use. In the allow in background section, confirm that Adobe services are enabled.

      3. Reset the hosts file by following the instructions provided in this document: https://adobe.ly/45lWbxr

      4. If the issue continues, we recommend using the Creative Cloud Cleaner Tool for a clean reinstall. Follow the guidance outlined here: https://adobe.ly/3HERW6r

      Let us know if you need further assistance after trying these steps..

      Regards,
      ^AN

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices