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Oscar30711221c056
Participating Frequently
June 25, 2023
Question

Infinite loop in illustrator installer.

  • June 25, 2023
  • 1 reply
  • 801 views

Whenever i try to install Illustrator or Creative Cloud, it says to authenticate on Browser, when it opens my browser it automatically signs me in, then it tells me to close out of  the browser and go back to the Installer. when I do the installer sends me back to the browser and repeats that process over and over again. Ive tried restarting the installation, switching browsers, and restarting my computer. I havent found any other people with this issue either.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 25, 2023

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

O
Oscar30711221c056Author
Participating Frequently
June 25, 2023

Okay, now it says that Adobe Services aren't reachable. I did as it says and temprorarily disabled the firewall, and still nothing.

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 25, 2023

what's your os/version?

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