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I can't even start creative cloud because it keeps rejecting my password. I've reset it twice, double checking for accuracy each time. grrr
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Can you log-in to your Adobe account from your browser?
https://account.adobe.com/plans
If you can, then run the Adobe Cleaner Tool to wipe old files off your system. And then re-install CC desktop app. See links below.
- https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
- https://www.adobe.com/creativecloud/desktop-app.html
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