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Participant
September 3, 2016
Answered

Initializing Failing/desktop app not downloading

  • September 3, 2016
  • 2 replies
  • 606 views

So when i run the set up for creative cloud it either starts to download and when it says "initializing download," stops and doesn't run all the way or it says downloading desktop app and never downloads completely...

This topic has been closed for replies.
Correct answer Bani Verma

Hi Johnnyl14027918,

Please refer to the troubleshooting steps shared in the following help document to resolve this issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app.

You may also see, FAQ’s for Creative Cloud Installation Failed and Launch errors.

Let us know if this helps.

2 replies

Bani Verma
Bani VermaCorrect answer
Legend
September 5, 2016

Hi Johnnyl14027918,

Please refer to the troubleshooting steps shared in the following help document to resolve this issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app.

You may also see, FAQ’s for Creative Cloud Installation Failed and Launch errors.

Let us know if this helps.

kglad
Community Expert
Community Expert
September 3, 2016

try a different browser.