instalation creative cloud problem help!

Question

It seems that I'm having an issue with the installation of Adobe Creative Cloud because the installer is not being recognized correctly.

I formatted the computer from scratch, and now it doesn't let me install anything from Adobe because the PC doesn't recognize the installers. Even when trying to install Adobe PDF separately, it says that my PC can't download the file due to incompatibility or something like that.

In the image you can see how the installer looks like.

kglad · Answer

update your os

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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