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A
Anonymous
August 11, 2012
Question

instalation problems Creative suite 5.5

  • August 11, 2012
  • 1 reply
  • 758 views

I have problems installing Creative Suite Standard 5.5 on my brand new computer with Win 7 home premium.

Hints about restarting or removing file from Registry don't work as there is no such file (inProgress key).

What else could I do?

    This topic has been closed for replies.

    1 reply

    Mylenium
    Mylenium
    Legend
    August 11, 2012

    Start over. Run the Creative Suite Cleaner Tool, then try again. Also pending installs can come from otehr programs, not just Adobe software. Let them finish. If that's not possible, terminate all instances of setup.exe and msiexec.exe in your task manager before runing the Adobe install.

    Mylenium

    A
    Anonymous
    August 11, 2012

    Thank you for your answer, but the Cleaner tool had nothing to clean and I have no pending instalations. 

    What else, please?

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    August 13, 2012

    What is the exact error message you are receiving when you try to install?  Have you tried running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation logs?  Alternately you can follow the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html to manually review your installation logs.

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