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Octanium
Octanium
Participant
January 3, 2018
Answered

Instaling LightRoom 5.7.1

  • January 3, 2018
  • 2 replies
  • 2821 views

Hello, I recently bought LightRoom but running windows 7 I can't run the last version of LightRoom so I has run LightRoom 5.7.1. But the application require a serial number. But in the order details the site offers me only download and not give me a serial number. Can you help me to find the serial nubmer for LightRoom 5.7.1 ?

Cordially Octanium

PS : I am french and I'm not the best english speaker so I do this text whit a traductor so he should have some mistakes

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    I have already tried all the options that you advised me and nothing has functioned


    Octanium I am sorry but I am not finding any registered copies of Lightroom under the e-mail address you are using to post to this public forum. 

    If you have purchased Lightroom then it is possible it may be registered under a different e-mail address.  As Kglad indicated in message #3 you will want to be prepared with alternate e-mail addresses or phone numbers that may have been used to register the Lightroom 5.  You will want to provide this information to our chat support team at Contact Customer Care .

    If you are trying to install Lightroom 5.7.1, as part of your Creative Cloud membership, then please make sure to utilize the Adobe Creative Cloud desktop application to begin the installation process.  Details regarding the process can be found at Learn how to download your Adobe Creative Cloud apps .

    If your Creative Cloud membership is not being seen on the Windows 7 computer then please see Resolve connection errors with Adobe Creative Cloud and Creative Suite applications for information on how to resolve the connection error.

    2 replies

    nisanb66379241
    nisanb66379241
    Participant
    November 2, 2019

    Hii 

    where can i find a download of lightroom v 5.7.1 stand alone version?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 3, 2018

      a. win 7 sp 1 is compatible with lr 6.14, Lightroom Classic CC system requirements

      b. you have 3 ways to recover a serial number that you once had:

      1. if you purchased from or registered with adobe (automatically done with cs6):,

          a. you can check your account, https://accounts.adobe.com

          b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)

      2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:)  https://mac-product-key-finder.com/

      3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

      *

      using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

        Octanium
        OctaniumAuthor
        Participant
        January 3, 2018

        Thank you kglad for your response.

        I have installed  LightRoom 6.14 but when I connected to my Adobe Account his requiere always a serial number. I have verified in my email and in my order and no serial number gived me. So I tryed to connect to licensing.adobe.com but he give me this errors :

        You are not identified by Adobe as a user authorized to access this website. Please contact Adobe for assistance.

        Please click on the Login button to change users.

        But when I click on the login button nothing is happening so I have no access to my serial number.

        I have also contacted Abode with the chat option as you advised me. I wait a response.

        Cordially Octanium

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        January 3, 2018

        you have 3 ways to recover a serial number:

        1. if you purchased from or registered with adobe (automatically done with cs6):,

            a. you can check your account, https://accounts.adobe.com

            b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)

        2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:)  https://mac-product-key-finder.com/

        3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

        *

        using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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