Skip to main content
A
AceLordJeff
Participant
March 12, 2014
Question

Install Acrobat X Pro on iMac

  • March 12, 2014
  • 1 reply
  • 440 views

I Can't install/reinstall Acrobat X Pro on my iMac: accepts the serial number but will not recognize disk-loaded program, insists on upgrade.  Have tried uninstalling and installing a fresh copy.   Can anyone help?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 12, 2014

is your acrobat x pro an upgrade from another version?

A
AceLordJeffAuthor
Participant
March 13, 2014

Hi kglad.  No, it is a boxed disc; I don't think I had an earlier version.  I had a Mac die on me and I migrated data to a newer Mac.  It seems to recognize my Serial Number but insists that it does not recognize a "qualifying" product on my system, inviting me to upgrade.  I probably will upgrade in a few weeks, but for right now I have an urgent need to get my program working on this newer iMac.  Any ideas?  Thanks!

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 13, 2014

oops, never migrate any adobe programs.  they should be properly installed.

if you can uninstall (using the adobe uninstaller) everything adobe that was migrated, clean your system and then properly install using your disk, http://labs.adobe.com/downloads/acrobatcleaner.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices