I installed Adobe Photoshop Elements 11 in my computer before. Right now I'm not using that computer anymore and want to re-install the software to a new computer. I still have the redemption code but when I entered it, the software said it was redeemed by another ID before. Can you please provide me the download link or which ever way I can re-install the software to the new computer? Thank you.
The serial number that you received the first time you used the redemption code is what you need to complete this. If you did not keep a record of it then you might be able to find it in your Adobe account online if you registered the software. If not, I don't know what can be done since you probably didn't purchase it thru Adobe and they will not have any form of proof of purchase.
In case you need to contact Adobe support by chat:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
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