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Participant
August 13, 2021
Question

Install Adobe Pro DC

  • August 13, 2021
  • 2 replies
  • 259 views

As i need the Adobe Pro at work, licenses was added to my email. Nevertheless when i try to download Adobe pro always creative cloud opens up instead uf upload Adobe pro. Big Problem i first used a test version of Adobe pro. As soon as it ran down, i got the license. Problem now is just i does not disappear even i have the license in my online account i still shows adobe pro inactivated 

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2 replies

Nancy OShea
Community Expert
Community Expert
August 13, 2021

CC Desktop app is what you use to get Acrobat DC.  You can't have the latter without opening the former.

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Scroll down to Acrobat DC and click the INSTALL button.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Participant
August 16, 2021

Thanks. It is now working.

John T Smith
Community Expert
Community Expert
August 13, 2021

When you have a subscription
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1