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PetraM78
Participant
August 28, 2014
Answered

Install.app Creative Suite CS5 will not start up on Mac OS X 10.9.4

  • August 28, 2014
  • 1 reply
  • 394 views

After a clean unistall I already reinstalled CS4, now i am trying to install the upgrade for disk or downloaded version from the Adobe site for Creative Suite Design Standard CS 5. When I try to start up the install.app I get the message that Installer can not initialize. How can  I fix this?

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Correct answer PetraM78

Hello Jeff,

Thanks for your answer. It did not fix my problem but it gave me more insight in what was causing the problem. I removed everything related to Adobe from my Mac and then a clean reinstall was successful. Thanks for helping me out.

1 reply

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PetraM78Author
Participant
August 28, 2014

my PDapp.log file shows the following

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 33 error(s), 1 warning(s)

----------- Payload: {0CCF0458-5171-11E0-BC45-DC59E3AB3DC5} Adobe InDesign CS5.5 Application Base Files 7.5.0.0 -----------

ERROR: DF031: Unable to read display attributes of "/Applications/Adobe InDesign CS5.5/Plug-Ins/Icon

"(Seq 424)

----------- Payload: {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 -----------

ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1"(Seq 3760)

----------- Payload: {A516708E-EC03-40F5-B82E-0851A44B3780} Adobe Illustrator CS5.1 15.1.0.0 -----------

ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Illustrator CS5.1/Plug-ins.localized/Icon

"(Seq 8935)

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

WARNING: DW011: Could not locate uninstall application /Applications/Adobe Acrobat Pro.app/Contents/Support/Acrobat Uninstaller.app/Contents/MacOS/RemoverTool. Assuming already uninstalled.

----------- Payload: {0D96CFE6-376D-44B8-808A-16F3BEB73263} Adobe Media Encoder CS5.5 5.5.0.0 -----------

ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Media Encoder CS5.5"(Seq 3839)

ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Media Encoder CS5.5/Icon

"(Seq 3840)

----------- Payload: {E3EE510E-4AA6-11E0-A977-0A9EF9D7AC32} Adobe Digital Publishing Application Language Files_AdobeDigitalPublishingAppLang-en_GB 1.0.0.0 -----------

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 7.5/en_GB/Extensions"(Seq 2)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 7.5/en_GB"(Seq 3)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 7.5"(Seq 4)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign"(Seq 5)

----------- Payload: {4C08199E-0D93-4227-8325-F024E71CA7A1} Adobe SING CS5 3.0.0.0 -----------

ERROR: DF001: Unable to get permissions of "/Library/Application Support/Adobe/SING/Mark II/Datastore"(Seq 4)

----------- Payload: {49E6D00F-3456-11E0-AE83-842B2B67A8CC} Adobe Device Central CS5.5 3.5.0.0 -----------

ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Device Central CS5.5"(Seq 2139)

ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Device Central CS5.5/Icon

"(Seq 2140)

----------- Payload: {EE85C227-0148-4825-B659-6A1E142571EE} Adobe Bridge CS5.1 4.1.0.0 -----------

ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Bridge CS5.1"(Seq 2239)

ERROR: DF031: Unable to read display attributes of "/Applications/Adobe Bridge CS5.1/Icon

"(Seq 2240)

----------- Payload: {BD85DFD4-005F-4219-8E27-C922CC4D8A61} Adobe CSXS Extensions CS5.5 2.5.0.0 -----------

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/CS5.5ServiceManager/extensions"(Seq 234)

----------- Payload: {9BA136BE-0077-41E1-AD56-56AB5D4A1A67} Adobe ExtendScript Toolkit CS5.5 3.6.0.0 -----------

ERROR: DF031: Unable to read display attributes of "/Applications/Utilities/Adobe Utilities-CS5.5.localized/ExtendScript Toolkit CS5.5/Icon

"(Seq 296)

----------- Payload: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 -----------

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/fr_FR"(Seq 37)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/de_DE"(Seq 46)

----------- Payload: {71BC8278-815D-4F8C-8FA5-C6F782C73892} Adobe CSXS Infrastructure CS5.5 2.5.0.0 -----------

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/CS5.5ServiceManager"(Seq 135)

----------- Payload: {BAE5212B-6651-4AD8-B26A-1B284D2665C6} AdobePDFL CS5 9.9.0.0 -----------

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/PDFL/9.9/Fonts"(Seq 39)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/PDFL/9.9/CMaps"(Seq 84)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/PDFL/9.9"(Seq 87)

----------- Payload: {AC003BC0-704F-4F02-A72E-AC8B7044DE24} AdobeOutputModule 3.1.0.0 -----------

ERROR: DF001: Unable to get permissions of "/Library/Application Support/Adobe/Bridge CS5.1 Extensions/Adobe Output Module/IncludeHelper.jsxinc"(Seq 249)

ERROR: DF001: Unable to get permissions of "/Library/Application Support/Adobe/Bridge CS5.1 Extensions/Adobe Output Module/AdobeOutputModule.jsx"(Seq 251)

----------- Payload: {BD0D6363-E961-410F-8BF4-ECD8795F3923} AdobeCMaps CS5 3.0.0.0 -----------

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/TypeSupport/CS5/CMaps"(Seq 183)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/TypeSupport/CS5"(Seq 184)

----------- Payload: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 -----------

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Nikon"(Seq 241)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0"(Seq 288)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/LensProfiles"(Seq 289)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Camera"(Seq 712)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Adobe Standard"(Seq 954)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw/CameraProfiles"(Seq 955)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/CameraRaw"(Seq 956)

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 0 - No error.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DF031, DF037 ... WARNING: DW011 ...

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

END - Installer Session

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
August 28, 2014

Petram78 you have several file permission issue errors within the PDApp.log.  For example:

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/CS5.5ServiceManager/extensions"(Seq 234)

----------- Payload: {9BA136BE-0077-41E1-AD56-56AB5D4A1A67} Adobe ExtendScript Toolkit CS5.5 3.6.0.0 -----------

ERROR: DF031: Unable to read display attributes of "/Applications/Utilities/Adobe Utilities-CS5.5.localized/ExtendScript Toolkit CS5.5/Icon

"(Seq 296)

----------- Payload: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 -----------

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/fr_FR"(Seq 37)

ERROR: DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/de_DE"(Seq 46)

Please utilize the information within the PDApp.log file to adjust the file permissions for your current User account.  You can find more details on how to adjust file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

P
PetraM78AuthorCorrect answer
Participant
September 1, 2014

Hello Jeff,

Thanks for your answer. It did not fix my problem but it gave me more insight in what was causing the problem. I removed everything related to Adobe from my Mac and then a clean reinstall was successful. Thanks for helping me out.

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