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A
Anonymous
October 19, 2014
Question

"Install" can't be opened. You should eject the disk image.

  • October 19, 2014
  • 1 reply
  • 17408 views

"Install" can't be opened. You should eject the disk image.

"Install" is on the disk image

"DesignStandard_CS5_5_LS1.dmg". Safari downloaded this disk image today at 12/45PM from helpx.adobe.com

Cancel or Eject Disk Image

WHAT TO DO HERE?

    This topic has been closed for replies.

    1 reply

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    October 20, 2014

    Hi There,

    Kindly follow the below mentioned steps

    1. Go to disk utility and eject : DesignStandard_CS5_5_LS1.dmg
    2. Retry the installation.

    Please revert if the problem persists.

    Thanks,

    Atul Saini

    A
    Anonymous
    October 23, 2014

    this did not work.

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    October 23, 2014

    Hi Ideslin,

    What version of the Mac OS are you running?

    Is that the entire error?

    It might be related to newer security settings for the Mac, this is for a different product but if that was the cause this solution would apply/work for Adobe products too.
    http://avid.force.com/pkb/articles/en_US/Troubleshooting/Gatekeeper-blocking-installer

    You can switch it back to what it was originally after the installation finishes.

    - Dave

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