Install CC on new hard drive

Forum|Forum|6 years ago
September 29, 2019
2 replies
441 views

I had to replace my hard drive and now Adobe will not allow me to install CC on the replacement drive. Same computer - new drive. Both "install on new computer" and "install on other computers" will not work. Adobe only offers me the option of trying CC not downloading. I am unable to see how many computers Adobe thinks I have CC on.

How do I install CC on this new drive?

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Correct answer relhaab

I found the problem. I have two Adobe accounts - one old - that is not connected to CC. I signed in to this old account by mistake and it would not allow access to CC. I signed in to new account and downloaded CC without problems. Thanks for the help and sorry for the confusion!

T

Test Screen Name

Legend

Are you able to sign on successfully to the CC app?

R

relhaabAuthorCorrect answer

Participant

I found the problem. I have two Adobe accounts - one old - that is not connected to CC. I signed in to this old account by mistake and it would not allow access to CC. I signed in to new account and downloaded CC without problems. Thanks for the help and sorry for the confusion!