Install CS5

Forum|Forum|6 years ago
December 23, 2019
2 replies
658 views

CS5 was in use and is about to be installed on a new PC. The download is not visible on the homepage and the license cannot be renewed. I want to renew my existing key, but it appears that it is already in use. Deactivated from my old PC. The same happens when I delete the program.

Installation

This topic has been closed for replies.

Correct answer John T Smith

For CS6 and earlier you may download if you bought direct from Adobe via download
-if you did not buy direct from Adobe via download you must find your original install
-if you bought a disc and don't have a drive you will need to buy an external USB drive
Download old programs https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

Nancy OShea

Community Expert

It matters which type of license you have. When you purchased CS5, did you buy an ordinary individual license or a student/teacher or volume discount license?

If the former, log-in to your account below with a good desktop browser that does not have ad or script blockers.

https://account.adobe.com/products

If the latter, you must use your original insallation disks as your serial number is tied to that media.

Nancy O'Shea— Product User & Community Expert

M

marleenos

Participant

Hi Nancy,

I did successfully install CS5 from my original disc but it does not open ansd all my apps are kind of grey also.

.

John T Smith

Community Expert

When you ask a question you need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

John T Smith

Correct answer

Community Expert

For CS6 and earlier you may download if you bought direct from Adobe via download
-if you did not buy direct from Adobe via download you must find your original install
-if you bought a disc and don't have a drive you will need to buy an external USB drive
Download old programs https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

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