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rg2119
rg2119
Participant
July 4, 2014
Answered

Install error updating Creative Cloud.

  • July 4, 2014
  • 1 reply
  • 248 views

Trying to install update to Creative Cloud.
Getting 'error code 43', 'Installer unable to access critical file/driectory' - can someone offer a solution for fixing issue?

    This topic has been closed for replies.
    Correct answer ANAND8502

    Hi Rg2119,

    If you are logged in as a standard user then I would request you login as an administrator and try to install the updates.

    Please refer to the link mentioned below to analyze the installation logs and troubleshoot them:-

    http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

    Regards,

    Anand

    1 reply

    A
    Adobe Employee
    ANAND8502Correct answer
    Adobe Employee
    July 4, 2014

    Hi Rg2119,

    If you are logged in as a standard user then I would request you login as an administrator and try to install the updates.

    Please refer to the link mentioned below to analyze the installation logs and troubleshoot them:-

    http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

    Regards,

    Anand

    rg2119
    rg2119Author
    Participant
    July 4, 2014

    Thanks for your help Anand.

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