install fails - asks for update internet explorer

Forum|Forum|4 years ago
July 23, 2021
2 replies
487 views

Have the Elements 2019 that i'm trying to install on a Surface with Win10 after a reconfig of the operating system.

I get the error message that i need to upgrade to internet explorer 11 to process, but the surface is using MS Edge. Any suggestions for a workaround here?

Installation

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Nancy OShea

Community Expert

I don't know if PSE 2019 is compatible with new Surface devices. It might be too old for your machine.

https://helpx.adobe.com/in/photoshop-elements/system-requirements/older-versions.html

Nancy O'Shea— Product User & Community Expert

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Arne Lode5DB2Author

Participant

Hi.

Have received a tip to contact Adobe support and has correspondence there. But they use an email adress like this - AdobeCareInc@outlook.com. Is this a known email adress to you in this forum?

Peru Bob

Community Expert

Adobe doesn't use @outlook.com.

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Ben M

Community Expert

Photoshop Elements doesn't seem to have a requirement, but Premier elements seems to require IE, Firefox, or Chrome ( https://helpx.adobe.com/premiere-elements/system-requirements/system-requirements-older-versions.html ). Have you tried downloading one of those browsers to see if you can proceed?

If not, have you tried downloading IE just to have it for the installation: https://www.microsoft.com/en-us/download/details.aspx?id=41628

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Arne Lode5DB2Author

Participant

It's Premier Elements 2019.

Tried to install IE11 now that you linked to, and have Chrome from before. No good. Same error message.

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