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BMBAG
Participant
March 9, 2014
Answered

Install-Failure: Adobe Creative Cloud Desktop App

  • March 9, 2014
  • 1 reply
  • 325 views

Hi

I can't install the update of the cc desktop app (win 8.1). There is no link and no failure-code or message which helps to understand the problems or search for a solution. There is just an alert-message about the fact of the failure and the closing of the window. I have the problem now for a while. The mac version on OS 10.9 runs proper. Any tips for that one?

Thanks,

Nik

    This topic has been closed for replies.
    Correct answer kglad

    follow these steps to clean your system in case something was previously installed causing that problem, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 9, 2014

    follow these steps to clean your system in case something was previously installed causing that problem, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    B
    BMBAGAuthor
    Participant
    March 9, 2014

    Thanks a million!

    Nik

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 9, 2014

    you're welcome.

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