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W
WTW-LV
Participant
May 26, 2012
Question

Install instructions for CS6 upgrade for WIndows missing - in what order should files be run?

  • May 26, 2012
  • 1 reply
  • 3208 views

After over 14 days of dealing with the idiots at Adobe Support, opening and closing of 2 cases multiple times, promised emails not being sent (and being blamed for having my email set up to filter out Adobe emails), attempts to charge me for the already approved "free" upgrade, and then having an order for a physical disk version of the CS6 upgrade cancelled by some bonehead, I finally was able to download the CS6 upgrade files.  Only to discover that there are no installation instructions for Windows if you did not use the Akamai download manager (which I did not).

There are a total of 6 files in the download directory, all downloaded from the CS6 upgrade download page. 

- In what order should the files be run?  Just run the .exe files, or do some files need to be extracted/unzipped first?

A second question: my CS5.5 version was never installed, and never registered. 
- Will the CS6 upgrade accept its serial number directly, or do I have to do something else through Adobe Support?

--  WTW

    This topic has been closed for replies.

    1 reply

    MichaelKazlow
    MichaelKazlow
    Legend
    May 26, 2012

    You do not need to have the previous version installed. You only need the serial number. As to which files should be run in which order, it would be hard to say, however if you could tell use which files you downloaded perhaps we can give you an indication of what to do. Most of us here are fellow users, not Adobe support.

    W
    WTW-LVAuthor
    Participant
    May 26, 2012

    Which files: all of them on the CS6 Production Premium upgrade download page.
    ProductionPremium_CS6_LS7.7z
    ProductionPremium_CS6_LS7.exe
    PremierePro_6_Content_LS7.7z
    PremierePro_6_Content_LS7.exe
    Illustrator_16_Content_LS16.exe
    Download_and_Install_Instruction_all.pdf

    The last one is useless.

    The Speech Analyzer Models were downloaded separately, from another page.  I assume they should be installed after everything else is installed and working.

    M
    Manish-Sharma
    Inspiring
    May 26, 2012

    You have to run the Exe files , this is basically a utility to extract the content from the 7Z files.

    Once you content is  extracted, go inside the folder which has been extracted and you will find a Setup.exe file.

    Run the Setup.exe to initiate the installation.

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