Install Lightroom CC on a new Computer

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Dear all, I am trying to install Lightroom CC on to a new Laptop. After having downloaded the application from my Adobe profile, the Adobe Creative Cloud reload this circle forever. No progresses at all.

Anyone can help how to solve the problem ?

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kgladCorrect answer

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html#:~:text=Delete%20all%20the%20files%20within%20the%20OOBE%20folder%2C,in%20the%20OOBE%20folder%20is%20rebuilt%20while%20launching.

kglad

Correct answer

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html#:~:text=Delete%20all%20the%20files%20within%20the%20OOBE%20folder%2C,in%20the%20OOBE%20folder%20is%20rebuilt%20while%20launching.

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G

GensBondAuthor

Participant

Thanks, solved through the link.

Well done !

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kglad

Community Expert

you're welcome. (and thank you for the follow up!)

happy holidays.

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