Install links won't open in CC

Forum|Forum|5 years ago
September 26, 2020
1 reply
457 views

I recently subscribed to the All Apps bundle (with student discount), and tried installing Premiere Pro. I could not find premiere when I used the CC app search bar, and when I opened the link from my browser, I was redirected to the CC app home menu. The same happened with Photoshop and a few other apps. Is there a way I can get the apps I paid for?

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nathanccluAuthor

Participant

I checked my plan and found out that the PC I'm currently using isn't in the activated devices list. My school laptop is activated and links and apps open there. How do I activate this PC.

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then, with your problematic computer, sign out and back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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nathanccluAuthor

Participant

I've tried this multiple times to no avail, as this PC will not show up in the activated list. What else can I do?

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