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murrayelliot
Participant
June 28, 2021
Answered

Install of Lightroom 6

  • June 28, 2021
  • 1 reply
  • 595 views

I'm trying to install LR6 on my new computer. I bought LR6 as an upgrade back in 2015. 

It's telling me I don't have a qualifying product installed, that's because I previously bout LR5 on disk, and the serial for that is long gone, and the only serial I can get from my account in Adobe is for the LR6 upgrade.


So I'm now stuck with an upgrade serial number I can't use. Is anyone able to help me get this installed? If I can't then I'm going to be stuck using a 12 year old macbook pro! Or looking for an alternative piece of software.

Thanks in advance

This topic has been closed for replies.
Correct answer kglad

you need the serial number for your lr 5.  there's no work-around.

 

when installing an lr 6 upgrade you'll be prompted for the lr 6 serial number.  then because lr5 is not installed, you'll be prompted to select a qualifying upgradeable product (eg, lr 5) and then you'll be prompted for the lr5 serial number.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 28, 2021

you need the serial number for your lr 5.  there's no work-around.

 

when installing an lr 6 upgrade you'll be prompted for the lr 6 serial number.  then because lr5 is not installed, you'll be prompted to select a qualifying upgradeable product (eg, lr 5) and then you'll be prompted for the lr5 serial number.

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