Install older registered version in new macOS 12.1 is not working.

Forum|Forum|4 years ago
January 14, 2022
2 replies
188 views

Oh boy...

New user and first question - go gently pls.

Tried to install creative cloud to my desktop and Error 22 came up about case sensitive issue. I spoke with chat and they told me to uninstall driver in utilities, and I dont have one. They said to input serial number which I did and it says unavailable driver (photoshop/lightroom4). So, they sent me here.

p.s. - was pc user until yesterday

Thanks in advance for any help!

Lilli

This topic has been closed for replies.

John Waller

Community Expert

What @Test Screen Name said.

You cannot install Adobe products on a volume that uses a case-sensitive file system, such as HSFX (HFS+) or UFS.

This limitation applies to both the startup drive as well as the drive onto which the software is installed.

See: Adobe error "Case-sensitive drives not supported" or similar install error | Mac OS.

L

Lilli22659940s4f5Author

Participant

Thank you - will do

T

Test Screen Name

Legend

What is the "older registered version"? No old apps from before 2019 could possibly be used in Mac OS 12.1.

But anyway - if you get a message that your disk is case sensitive, you have to resolve that by reformatting your system disk (which will lose ALL OF YOUR FILES).

L

Lilli22659940s4f5Author

Participant

Thank you for info

It was Photoshop Lightroom 4 - which was what? 2012? 🙂

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