Install on new laptop.

Hi Madeline,

We appreciate you contacting our public forum. I checked your account details. I can not see any active or trial account associated with your email ID. Please make sure you're using the Adobe registered email address to post your questions on the community.

Thanks,

Shivangi

P.S. Do not share your email address or any other private/confidential info here. This is a public forum.

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location