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Participant
November 25, 2013
Answered

install photoshop CC from Creative Cloud error message

  • November 25, 2013
  • 1 reply
  • 462 views

Hello I want to install photoshop CC from Creative Cloud but I'm 4 attempts and each time I have this error message "Failed to install Extract files possible. Attempt the download again or contact Customer (EX20) Service

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Correct answer iAnkitkhurana

Hi Coralinega,

Welcome to the Community!

There might be a problem with admin rights, try to download the software directly from this link: http://prodesigntools.com/adobe-cc-direct-download-links.html

Follow the Very Important instructions or else the download will not start.

-Ankit

1 reply

iAnkitkhurana
Adobe Employee
iAnkitkhuranaCorrect answer
Adobe Employee
November 26, 2013

Hi Coralinega,

Welcome to the Community!

There might be a problem with admin rights, try to download the software directly from this link: http://prodesigntools.com/adobe-cc-direct-download-links.html

Follow the Very Important instructions or else the download will not start.

-Ankit