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Participant
June 6, 2021
Answered

Install photoshop purchased via Dell

  • June 6, 2021
  • 3 replies
  • 1154 views

I bought a Dell computer and purchased photoshop through them. The Dell Delivery app gives me a product code, but no install key, and when I click download, it sends me to Adobe. Adobe doesn't have a record of my purchase.
How do I find my install key based on the product code? Help!

 

This topic has been closed for replies.
Correct answer Peru Bob

If these links don't help, you will need to contact either Dell or Adobe support:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

Adobe Customer Service (make sure to sign into your Adobe account first) :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

3 replies

Phil Pickering
Legend
June 7, 2021

This Dell Knowledge Base Article helped out another Dell Photoshop Elements customer a couple of weeks ago, so you might want to take a look at it:

 

How to Install Adobe Photoshop Elements / Premier Elements | Dell

Legend
June 7, 2021

Photoshop doesn't have product codes. Is it perhaps Photoshop Elements that you purchased instead?

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
June 6, 2021

If these links don't help, you will need to contact either Dell or Adobe support:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

Adobe Customer Service (make sure to sign into your Adobe account first) :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html