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Q
Quincy_Lindeborg
Participant
August 2, 2020
Answered

Install problem

  • August 2, 2020
  • 1 reply
  • 233 views

When I press the install button in creative cloud, photoshop just loads normally as if nothing is wrong until it reaches 100%. Then I get the message 'phottoshop is installed' but I can't find it anywhere on my laptop (MacBook Pro with touchbar) and the creative cloud app also says that I can install the app, even though I just did that. How can I fix this? I need it for school

 

(If you know how to fix this in dutch, please tell me in dutch cause that would me easier to understand)

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Quincy_Lindeborg, sorry you are having problems with Photoshop CC showing as installed in the Creative Cloud desktop app.  Please see https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html for steps you can take to resolve the error.

 

Once Photoshop is listed as installed, then you should be able to use the steps listed in https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html to open it.

 

Please update this public forum discussion, if you have any questions.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
August 3, 2020

Quincy_Lindeborg, sorry you are having problems with Photoshop CC showing as installed in the Creative Cloud desktop app.  Please see https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html for steps you can take to resolve the error.

 

Once Photoshop is listed as installed, then you should be able to use the steps listed in https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html to open it.

 

Please update this public forum discussion, if you have any questions.

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