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Participant
February 29, 2020
Answered

Install problems on macOS [was: iOS] Catalina

  • February 29, 2020
  • 2 replies
  • 1963 views

I had the adobe photo suite on my MAC, when I updated to Catolina Iit did not work. I have tried to uninstall it then re istall but it won't install I have redownloaded the Adobe creative suite but when I come to install it, it only goes to 5% then freezes there, I cant load lightroom or photoshop either. Anyone had the same problem, and have a solution many thanks in advance. 

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Correct answer Nancy OShea

1. Catalina is not a mobile iOS.  It's a Mac OS.

 

2. Only the latest 2019 and 2020 versions of Creative Cloud apps will work with Catalina.

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

 

3. For older software versions, revert back to your previous Mac OS.

https://support.apple.com/guide/mac-help/revert-to-a-previous-macos-version-mh15216/mac

 

4. troubleshooting Creative Cloud app installation

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
February 29, 2020

1. Catalina is not a mobile iOS.  It's a Mac OS.

 

2. Only the latest 2019 and 2020 versions of Creative Cloud apps will work with Catalina.

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

 

3. For older software versions, revert back to your previous Mac OS.

https://support.apple.com/guide/mac-help/revert-to-a-previous-macos-version-mh15216/mac

 

4. troubleshooting Creative Cloud app installation

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

 

Nancy O'Shea— Product User & Community Expert
Participant
March 1, 2020

Thank you Nancy for your kind help, I am sorted now with all the adobe subscription working as it should.

Nancy OShea
Community Expert
Community Expert
March 1, 2020

Glad to hear it and thanks for the feedback.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
February 29, 2020

CS6 and earlier will not install on Catalina

 

https://macpaw.com/how-to/downgrade-from-catalina or
https://www.macworld.co.uk/how-to/mac-software/downgrade-macos-3581872/

 

If the above doesn't work for you, you need a Cloud subscription with new programs