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oldnum5210
Participant
November 23, 2013
Answered

install problems: PSE12, invalid redemption code

  • November 23, 2013
  • 1 reply
  • 269 views

I just purcased elements 12 and cannot seem to get it istalled. The redemption code comes up invalid. any ideas?

    This topic has been closed for replies.
    Correct answer John Waller

    Have you used your redemption code to retrieve your serial number?

    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

    The serial number is what you enter to license the software, not the redemption code.

    1 reply

    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    November 23, 2013

    Have you used your redemption code to retrieve your serial number?

    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

    The serial number is what you enter to license the software, not the redemption code.

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