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Participant
January 12, 2020
Question

[Install]-Unable to install Adobe XD.

  • January 12, 2020
  • 1 reply
  • 579 views

I've tried three different times, it continues to freeze around 40-44% and the first time I tried it frooze at 87%. I assue you its not the machine having issues, it's the installer. Is this a new problem?

 

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1 reply

Harshika Verma
Community Manager
Community Manager
January 13, 2020

Hi Oliver,

 

We are sorry to hear you are having trouble installing Adobe XD. We would request you to please try the steps mentioned in these articles:

https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install.html

https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html

 

Let us know if that helps. I am also moving this post to our Download & Install community so that our experts on the community can help you further.

 

Thanks,

Harshika