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victorh20442966
Participating Frequently
January 7, 2020
Question

Install-Unable to install XD system requirement doesn't meet.

  • January 7, 2020
  • 1 reply
  • 1645 views

For almost 1 year I try to install Adobe XD on my Windows 10 computer. Unfortunately the same message keeps showing up.

 

"Your computer's GPU Driver is out dated. Drivers must be compatible with DirectX 3D DDI versions 10 or higher, and the release date of intel drivers must be 2014 or later."

 

I've made numerous updates, both drivers and the system and problem still persists. I followed tutorials on other sites and yet nothing was solved.

 

I'm also having trouble installing DirectX so I can't view the information about the drivers.

 

Someone with that same problem?

 

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
January 7, 2020

Hi Victor,

 

We are sorry to hear you are having trouble installing Adobe XD. Would you mind confirming if you have checked this article: https://helpx.adobe.com/in/xd/system-requirements.html on system requirements? 

 

For immediate assistance, we would request you to please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html for 1:1 assistance on the same.

 

Let us know if you face any trouble. We will try our best to help.

 

Thanks,

Harshika

    V
    victorh20442966Author
    Participating Frequently
    January 7, 2020

    Well, I checked again the system requirements and they look normal.

     

    Windows 10 Pro - Version 1909

    Processor Intel(R)  Core(TM) i5 CPU 660 @ 3.33GHz 3.33GHz

    System: 64 bits

    6GB of RAM

    DirectX 12

    Display: 1680x1050

     

    Is there anything that is missing? 

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    January 7, 2020

    Thank you for sharing the detailed system information. I am moving this thread to our Download & Install Community so that our experts on the forum would better suggest you & help you further.

     

    Hope it helps.

     

    Thanks,

    Harshika

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