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robl94002062
Participating Frequently
August 10, 2015
Answered

Installatie van de CC app lukt niet onder Windows 10

  • August 10, 2015
  • 2 replies
  • 885 views

Installatie van de CC app lukt niet onder Windows 10, iemand een idee ?

    This topic has been closed for replies.
    Correct answer Govardhan.V

    Jeff,sorry see now that attachments are not accepted.

    So this is the error message >>

    C:\Users\Owner\Downloads\CreativeCloudSet-Up.exeBestandssysteemfout (FileSystemerror) (-1073741819).

    Do you know something about this ??

    Regards from Holland

    Rob


    Try with the solutions provided in the below link :

    File System Error (-1073741819) in Windows 10 Fixed | Fix Errors

    2 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    August 11, 2015

    Moving to Adobe Creative Cloud‌ to Creative Cloud Download & Install‌

    R
    robl94002062Author
    Participating Frequently
    August 12, 2015

    Hi Jeff,

    today i installed PS and Lightroom on my Macbook Air without any problems. So the problem should be in Windows i guess. Tomorrow work on the windows machine.

    Regards Rob

    Op 11 aug. 2015, om 18:12 heeft Jeff A Wright <forums_noreply@adobe.com> het volgende geschreven:

    Installatie van de CC app lukt niet onder Windows 10

    Jeff A Wright <https://forums.adobe.com/people/JeffAWright?et=watches.email.outcome> marked Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul?et=watches.email.outcome>'s reply on Installatie van de CC app lukt niet onder Windows 10 <https://forums.adobe.com/thread/1923430?et=watches.email.outcome> as helpful. View the full reply <https://forums.adobe.com/message/7849913?et=watches.email.outcome#7849913>

    Marked as helpful:

    Moving to Adobe Creative Cloud <https://forums.adobe.com/community/creative_cloud> to Creative Cloud Download & Install <https://forums.adobe.com/community/download_install_setup/creative_cloud_faq>

    Following Installatie van de CC app lukt niet onder Windows 10 <https://forums.adobe.com/thread/1923430?et=watches.email.outcome> in these streams: Inbox

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    August 12, 2015

    Thanks for the update Rob.  The same document referenced in message #4 contains information on how to review the installation log files for both Mac OS and Windows.  If you discover any errors in the logs please feel free to post them to this discussion.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    August 10, 2015

    Robl94002062 in what way is the installation not working?  Do you receive any error messages?  What are you installing?

    R
    robl94002062Author
    Participating Frequently
    August 11, 2015

    Hi Jeff, I try to install the CC app on my desktop with Windows 10. After the download there should be a message thats photoshop / lightroom could be installed. But nothing happend. I turn out the firewall and pop up blocker, try with different browsers, safari, Firefox,  MS Edge. But after download its over.....no idea

    Regards Rob

    Verzonden vanaf mijn Samsung-apparaat

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    August 11, 2015

    Robl94002062 you can find details regarding the installation process at Download and install Adobe Creative Cloud apps.  Do you receive any specific errors after you choose to install Photoshop CC 2015 and Lightroom CC 2015? If so then I would recommend reviewing the installation log files for the specific error.  You can find details on how to locate and interpret the installation log files at Creative Cloud Help / Troubleshoot install issues with log files | CC.  You are welcome to update this discussion with any questions or any specific errors you discover.

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