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mpassehl3423
Participating Frequently
August 3, 2018
Answered

Installation

  • August 3, 2018
  • 4 replies
  • 1314 views

I have used CS3 until recently but was asked to install the programs again.

I have a new serial number and I downloaded the two files to install the programs again.

Unfortunately it does not work. I get the information, that I have to ask the adobe support which I am doing hereby.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    I was asked to register the program but the server could not be found. Is there something I have to do?

    Thank you very much once again!


    No, Mpassehl3423, the registration server was shut down a long time ago.  Please click on do not register and continue using the software.

    4 replies

    T
    Test Screen Name
    Legend
    August 23, 2018

    That is unfortunate. Also, I suspect a new Mac is more likely to run High Sierra, which broke an awful lot of software (though not as much as Mojave will). Budgeting for all new apps with every upgrade seems to be part of the joy of Mac.

    T
    Test Screen Name
    Legend
    August 23, 2018

    You write " Adobe.com specifically states that CS3 should work with OS X Sierra. " Please post a link to where adobe.com says that, it comes as a bit of a surprise.

    M
    miken99
    Participant
    August 23, 2018

    After looking again I was mistaken. I found this page, System requirements for Adobe Creative Suite 3 point products and clicked on the link for Photoshop CS3 thinking the information it would show would be for CS3. I didn't notice that the part at the very top is actually for Photoshop CC and wrongfully assumed that what I was reading was for the CS3 version. It's kind of dumb that the link for Photoshop CS3 takes you to a page that has no information about Photoshop CS3. To find the system requirements for CS3 you have to scroll to the bottom of that page and click on another link for Older versions of Photoshop | System requirements and supported languages.

    T
    Test Screen Name
    Legend
    August 3, 2018

    Posting in the forums is reaching a public community. It is NOT contacting Adobe Support. However, you have posted in the right place anyway as Adobe Support cannot and will not help with unsupported products.

    Nanaky
    Nanaky
    Participating Frequently
    August 3, 2018

    Which OS? Error message? what has you try exactly?

    M
    mpassehl3423Author
    Participating Frequently
    August 3, 2018

    I uninstalled CS3, tried to install it from CD-Rom. Got the new serial number, Downloaded the given files from adobe.

    Then I tried to start the installation but got the message, there is a mistake I have to contact customer support. But they have no idea...

    I am using Windows 10

    In my App-.List there is CS3 Design Standard, but I cannot uninstall it.

    If I try to, I get the message:

    Critical errors were found in setup

    - undefined

    - The installer database is invalid: please re-install the product from the original media.

    Please see the Setup log file for details

    Meanwhile I tried to clean the registry, I deleted all adobe folders I could find (except for Acrobat Reader XI).

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    August 3, 2018

    Moving this discussion to the Downloading, Installing, Setting Up forum.

    Mpassehl3423 sorry, you are facing errors reinstalling Creative Suite 3.  Why are you reinstalling Creative Suite 3 on Windows 10?  What happened to the previous installation or is this a new computer?

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