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coucou_andrea
Participant
November 12, 2022
Answered

installation

  • November 12, 2022
  • 2 replies
  • 942 views

Bonjour, j'ai téléchargé la suite adobe depuis trois jours et me suis faite un compte étudiante en envoyant, biensûr mon attestation. Mais lorsque j'ouvre adobe creative je tombe sur le message suivant : ''Vous n'avez pas accès aux fonctionnalités de gestion des applications. Pour gérer les applications, une autorisation de votre administrateur informatique est peut-être requise.'' Je ne comprend pas ce qu'il faut faire car je ne peut tout simplement pas télécharger mon applications alors que le solde me sera débité d'ici 2 3 jours. Est ce que qqn aurait une réponse à cela? merci d'avance 

This topic has been closed for replies.
Correct answer kglad

to contact adobe support: use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

2 replies

Mylenium
Mylenium
Legend
November 12, 2022

Without any system information we can't realyl tell you much. It pretty much means what it says - you are running as a restricted user with limited privileges. At the very least you may need to do a right-click and choose "Run as Administrator" or sign out of your current user account and log on as administrator/ default owner of the machine. Anything more will require more specific information.

 

Mylenium

C
coucou_andreaAuthor
Participant
November 13, 2022

Thanks a lot for your answer!! 🙂

I never thought to try that. On my way to do this right now and if it still doesn't work i'll contact the adobe support tomorrow. 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 13, 2022

to contact adobe support: use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 12, 2022

That means you have to contact your school for help

C
coucou_andreaAuthor
Participant
November 13, 2022

Thank you very much for the answer ! 🙂

I asked to the school director and he told me that the previous years none of  his students had this problem. But i think ill contact the adobe support tomorrow. 

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