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maureenh25526694
Participant
February 5, 2024
Question

Installation

  • February 5, 2024
  • 2 replies
  • 608 views

Hi All,

I'm having nothing but problems using and installing Adobe products.

Having had many issues with Elements (Editor Crashing, Organizer constantly loosing thumbnails) I decided to try and install Lightroom. 

 

Successfully downloaded the .dmg file, double click on it and nothing happens. Downloaded again and same results. Rebooted mac and same result. Google around and saw  a comment that creative cloud app is required for instalation to work. So went to my Adobe account found a link to download CC app double clicked on .dmg file, installation starts, then stalls at 45.5% (waited about an hour), quit install and reload, same result with instalation stalling at 45.5%. 

 

Before giving up entirly, any suggestions??

 

Running on: iMac, macOS 14.3 (23D56)

 

Maureen

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 6, 2024

    install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 6, 2024

    See here for alternative download sites for the CC app:

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#ProblemsinstallingTryalternativedownloadlinks

    M
    maureenh25526694Author
    Participant
    February 6, 2024

    I did try the alternative site for CC yesterday, it took an hour to download 9%, so I gave up. However I tried again today and it worked! Unfortunately any attempt to access "apps" or "apps in your plan" resulted in "Page not availible".

     

    Never the less, I attempted reinstall of Lightroom, which has now compleated without any problems. So far.

     

    What sort of software company allows users to download software, that requires other software to be installed, and then has that instalation fail silently, with no indication of the problem, when the required software is not present?? Do they not know they have a computer there that can rapidly check this sort of stuff and maybe offer to dowload and install it???

     

    If it were up to me I would never use any adobe product, but I'm just the House tech support, it's my wife who wants Adobe... But I do have her looking at other vendors.

     

    Now, lets see if LR will actually work!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 7, 2024

    @maureenh25526694 

     

    you were able to install lightroom using the cc desktop app, but the cc desktop app failed to install other adobe apps?

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