Installation Activation/Deactivation Issues

Question

Good afternoon,

I have an old computer (Windows 7) running PSE9. I want to transfer the program to my new computer (Windows 11). I was able to grab my product key from the Adobe website, and download PSE9 to my new computer.

When I try to deactivate PSE9 (via the help menu on the application toolbar) on the old computer, I get an error that says: "Please connect to the Internet, then press Continue." I am connected to the internet and can access commercial websites on both computers.

When I try to activate (via the help menu on the application toolbar) on the new computer, I get an error that says: "Could not register your product at this time. Try again later." When I try to sign in, I get an error that says "Photoshop.com services are currently unavailable. Please try again later or check your network connections. Error 400."

Any help anyone can provide is much appreciated.

Thank you!

kglad · Answer

for win7 computer check the tls info.

but, so far, you haven't posted anything that indicates deactivation is needed. ie, your most pressing issue is your new computer.

1. registration isn't needed and no longer possible.

2. activation is needed.

3. did you install (not transfer/migrate) pse 9 onto your new computer?

if so, should have been prompted to activate during the install process. were you?

if properly installed but not activated, you should be able to open pse and click help > activate and not see a registration message.

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