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michaelk3
Participant
February 11, 2018
Answered

Installation Adobe CC on Macbook pro High Sierra 10.13.3

  • February 11, 2018
  • 2 replies
  • 5534 views

Hello,

i try to install Adobe CC on a new Macbook Pro with High Sierra 10.13.3

It fails with installation code P22 (volumes caps sensitive are not supportet)

so i have the SSD partitioned and created a new volume (APFS, non caps sensitive)

how can i install Adobe CC in this volume?

thanks a lot for any help

best wishes

Michael

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    i will format my system drive today

    so i choose APFS, not APFS case sensitive, right?


    Yes, Michael.  Once you format the drive using APFS you will be able to install the Adobe Creative Cloud desktop application and any Adobe CC applications.  I would recommend bookmarking Learn how to download your Adobe Creative Cloud apps for once you are prepared to begin the installation.

    2 replies

    Cyberracer
    Cyberracer
    Participant
    January 15, 2020

    I am sorry to say that this solution did not work for me: I had to wipe my SSD clean and start completely over. In other words, just adding a new APFS volume on my drive, although I made it case-insensitive, was not enough. The Adobe install app kept seeing my SSD volume as case-sensitive!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 11, 2018

    your  os drive must be non-caps sensitive to install the cc desktop app, https://creative.adobe.com/products/creative-cloud

    the adobe programs can be installed on any non-netword non-caps sensitive drive. to Change Install Location for Applications

    With the CC application opened, choose the little gear icon in the upper right corner and then choose Preferences.  In the Preferences screen select Creative Cloud and then look for the Install Location drop down

    M
    michaelk3Author
    Participant
    February 11, 2018

    thank you for your response.

    i cant choose the preferences, because the CC desktop app is also not installabe, it gets the same error (P22)

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 11, 2018

      is your os drive non case-sensitive?

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