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M
marenc
Participant
January 9, 2020
Question

Installation adobe products keeps hanging at 9%

  • January 9, 2020
  • 1 reply
  • 1123 views

Just bought a licence for adobe creative cloud and i am trying to install indesign. I tried 3 times also in save mode but every time installation stops at 9% and doesn't continu. I waited half an hour and tried again but cant get through the installation process. My account has administrative rights, installing on a mac so no difficult firewalls.

 

Anybody any thoughts/solutions?

 

Much obliged...

 

This topic has been closed for replies.

1 reply

Srishti_Bali
Srishti_Bali
Legend
January 9, 2020

Hi there,

 

So sorry to hear about this issue. Please try the steps shared in this help article: https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

Also, I am moving this discussion to Get Started community for expert help.

 

Regards,

Srishti

    M
    marencAuthor
    Participant
    January 9, 2020

    Thnks Srishti, for helping me.

     

    I read this page yesterday allready and tried everything that is said.

    I tried installing about 6 times in different ways, also tried different apps. 

     

    Indesign is for the time being most important for me, so i even tried to install an older version (maybe the problem is that my PC is not fast enough, allthough creativecloud indicated 100% compatibility) but i can't find the settings where i can change those preferences so i can only find the latest version.

     

    Are you sure there is nothing wrong with the installprogram?

     

    Hope to hear from you, witht regards, Marc

     

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 9, 2020

    Look here: https://prodesigntools.com/adobe-cc-2020-direct-download-links.html.

     

    As adviced you should contact Contact Customer Care to get the direct download link. That will make sure that the install does not stall during downloading.

    ABAMBO | Hard- and Software Engineer | Photographer
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