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matthewo61598797
Participant
August 13, 2021
Question

Installation and Updating Programmes (Windows 10)

  • August 13, 2021
  • 1 reply
  • 1493 views

Hi, 

 

Can anyone give me guidance on why there's persistant problems with updates in programmes such as After Effects? I work across 3 windows machines which are newish computers and all encounter the same flakiness and inconsistency when installing updates. 

The main issue is the installer getting stuck, mostly at 99%, which slows down my days when an update is required. I get a dialogue box saying, "Progress is slower than usual. Working on resolving issues" but it takes forver to resolve. I don't think this is due to internet connection, as the workplace internet connection is good and I have no problems with upload and download speeds in other applications and browers.

Some guidance on what takes updates so long to install would be great (as well as why it gets stuck on 99%).

Thanks!
 

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 13, 2021

    first, reset the cc app:

    to reset the cc desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    repair all ms visual c++ versions that can be repaired.
    update your ms visual c++, if it can be updated
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
    if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials

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