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Participant
November 29, 2021
Question

installation and use of Lightroom

  • November 29, 2021
  • 1 reply
  • 178 views

I have a Lightroom 6 on disc I purchased in Sweden Summer 2016. I tried to install the program in an older iMac with Mac OS El Capitan. But I am cought in a Moment 22. The installation went OK, but when I try to open the program it asks for "log in" with all that done, it asks for the serial number. But there is not boxes to fill in, even though the computer is online.

I used the program before on a newer iMac, but when I continued to upgrade the Mac OS my Lightroom was finally done and I had to turn to an older version of Mac OS to manage to get along with the my Lightroom.

Unhappy Adobe user.

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1 reply

kglad
Community Expert
Community Expert
November 29, 2021

do you have anything adobe cc on your computer?

Per OttoAuthor
Participant
December 7, 2021

Nope.

 

kglad
Community Expert
Community Expert
December 7, 2021

then:

 

properly uninstall your lr6
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer

reinstall lr6 and activate with your serial number.