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Thierry0D4517681595
Participant
October 31, 2020
Question

Installation cancelled at 4.9%

  • October 31, 2020
  • 3 replies
  • 159 views

Howdy.

I am new here, so I will try to keep it short.

 

I live in Belgium and tried to install the 7-Day Free Trial from the US website which would automatically become a subscription of not canceled prior to 7 November 2020.

At 4.9% the installation stopped with the message "product not supported".

 

I went to the Belgian website, in English, and tried to buy the Pro version but got the message the product is already installed. The product does not feature in the Windows 10 App Section, nor in the Programs section of the Control Panel.

 

So, basically, there is nothing to uninstall and I have no product to use. Can't even buy a new one.

This topic has been closed for replies.

3 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 2, 2020

Does you computer meet the minimum specifications?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 2, 2020

Thierry0D45, why is the US website involved in your installation in Belgium?  Why are you attempting a US trial?

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
October 31, 2020

Before we can try to help you have to give us more informations about your environement.

Especially we need infos about the exact version of your operating system.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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