Installation cannot continue

Forum|Forum|4 years ago
January 25, 2022
2 replies
755 views

Hi, I was trying to install adobe but once I clicked on the downloader, it said "Installation cannot continue as the installer file may be damage. Download the installer file again". I have downloaded the file again but it still didnot work.

Could you please advise?

Thanks,

Lin

Installation

This topic has been closed for replies.

Peru Bob

Community Expert

Does your computer meet the minimum requirements?

https://helpx.adobe.com/creative-cloud/system-requirements.html

Do you have enough free hard drive space?

AxelMatt

Community Expert

Please give us more details about your issue and your environement.

Which operating system do you use? Please post the exact version.

Which installer you try to download and install.

What's the exact error message you get?

Do you logged into your system as an Administrator or an user with Admin rights?

Do you have tra to disable all protection programs, like virus scanner, adaware protection, internet security and so on, that's run on your system?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

L

Lin228198490o4lAuthor

Participant

I was trying to install adobe to my iMac, but popup box appeared as below.

My iMac OS is Big Sur Version 11.6.1.

https://drive.google.com/file/d/1AYuTOqq-xYDIHPd6AqFGxqAFGAwouXdM/view?usp=sharing

This is the link I clicked on and tried to install.

The Adobe package downloader box appeared first then once I clicked on "Double Click Icon to download" the error message box appeared.

[cid:60add365-401c-4191-adea-16463c097b3c]

Thanks,
Lin

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